Support Services

Fully supported by a dedicated BCS Client Relations team.
Backed by an IT Service Desk (08:00- 20:30) and specialist IT technical staff working 24/7.
Dedicated Software Quality Assurance (SQA) and Infrastructure Quality Assurance (IQA) teams which take full responsibility for testing all new releases of core application systems software. This removes the ‘in house’ testing tasks previously undertaken by the client to accommodate new software releases.
A fully contingent Disaster Recovery solution for all core applications and data is delivered as a standard part of the service, removing the requirement to finance, support and maintain this facility.
Additional internal operational efficiencies driven by the introduction of 'smarter' ways of working and brought about through the re-engineering of existing administrative processes.
A reputation for delivering a first class service, backed by strong existing client advocacy.
Industry best practice standards (ITIL) applied across all aspects of the IT service provision.

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