Staff Training

Mutual One provide a range of workshops which are delivered by qualified trainers and can be held at either Mutual One’s premises in Leicester, or at a Society’s premises (where numbers allow).

Workshops are attended by staff from a number of societies which not only allows a great opportunity for sharing ideas and experiences but also helps to contain costs: £99 (ex VAT) per person per day. The training will be reviewed on a regular basis to reflect attendees’ feedback and requirements.

The workshops cover a variety of topics including:

• Basic IT Skills: Outlook, Word, Excel, PowerPoint (2 days)
• Business Communications: letters, email, using the telephone (1 day)
• Customer Care (basic) (1 day)
• Creating Customers for Life (more in depth) (1 day)
• Selling Skills: lead generation, sales process including practice (3 days)
• Telesales (2 days)

• Team Management (1 day)
• Performance Appraisal Management (1 day)
• Performance Coaching (2 days)
• High Impact Presentation Skills (2 days)
• Time Management (1 days)

If you are interested in participating in any of the workshops please complete the enquiry form (doc) or if you require further information - particularly on the content of each module - then simply contact Karen Alexander on Karen.alexander@mutual-one.co.uk or 07974 267412